Service Engineer - Linea Research Based : Letchworth Garden City, Hertfordshire Term : Permanent, Full time Salary : Dependent on experience benefits Linea Research Ltd, part of Focusrite Group PLC, designs and manufactures high performance audio electronics for the professional market. Our amplifiers and processors are used across the world at some of the most prestigious venues and events. We are a global brand and the leading manufacturer of professional amplifiers in the UK. The Role: We’re looking for an experienced Service Engineer to join the team at our modern offices and workshop facilities in Letchworth Garden City. In this position, the successful candidate will help to service and test our high technology products to both module and component level. This is a full time, permanent position and the hours are Monday to Friday 8:30am–5:00pm. Key Responsibilities: Providing technical support to both customers and on-site production teams Diagnosing and repairing products to both module swap and component level Performing precision soldering of electronic components on circuit boards (through-hole and surface mount) Overseeing the returns database and ensuring that it is kept up to date Repairing field returns Assisting the production team with engineering issues Analysing the root cause of failures and liaising with Quality and Research & Development to continuously improve product quality Providing training and support to partners who service our products outside the UK Communicating with customers to help them resolve issues prior to returning product for service Some travel may be required on an ad hoc basis Knowledge, Experience and Skills Required: Knowledge of using normal workshop tools and test equipment Knowledge of safely working on mains powered equipment Knowledge of working on switch mode power supplies IT literate with a working knowledge of Microsoft Word and Excel Experience with component level electronic repair, including surface mount assemblies Experience with both analogue and digital audio signal processing Experience with soldering Ability to read and understand circuit diagrams Experience with Class D amplifier technology would be an advantage Full UK driving licence desirable Benefits include: 25 days holiday, plus bank holidays Group Pension, Income Protection, Life Assurance Health Cash Plan and Private Medical Insurance schemes Group Bonus scheme Bike to Work scheme