Overview
Be the first person everyone meets in this front-of-house role, when you join Signature Senior Lifestyle as a Receptionist at our luxury care and nursing home in Highgate. The reception area is your domain! You’ll be in charge of cleaning and tidying the area to make the best possible impression, and make the entrance as welcoming as it can be to visitors and residents alike.
We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.
Responsibilities
* Be the first to welcome and greet visitors in a professional, friendly and courteous way, making sure the visitors’ book and the person’s identity are checked as far as reasonably practicable, and that the contractors’ log is signed by visiting workmen.
* Answer the phone, redirect calls and record messages as required, and manage emails and faxes if needed, along with various office and admin duties such as filing, word processing, maintaining databases and photocopying for other senior staff.
* Organise staff lunch rotas, receive and manage post, and sign for incoming post if residents are not able to receive it themselves.
Qualifications
* IT literate (competent in MS Office) with previous switchboard experience and a professional telephone manner.
* Excellent communication skills; previous exposure to problem-solving and handling client complaints would be a bonus.
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