Remote Technical Support Agent– Automotive Systems
Location: Denham
Hours: Monday–Friday 08:15–17:15, plus some Saturdays (shift system)
Hourly Rate: £16–£18 per hour (depending on experience)
About the Role
Our client is partnering with a leading windscreen replacement service to deliver expert remote support for advanced driver assistance systems. As a Remote Technical Support Specialist, you will help ensure vehicle forward-facing cameras are correctly calibrated after windscreen replacement. Your work enables systems like lane-keeping assist, speed sign recognition, and emergency braking to function safely.
This is a computer-based, remote role—you do not need to be a qualified vehicle technician. A general interest or basic understanding of vehicles is helpful, but your main focus will be providing technical and customer support via remote connection tools.
Key Responsibilities
1. Connect remotely to vehicles using specialist tooling to perform ADAS camera calibration
2. Provide high-quality support to customers and service agents
3. Troubleshoot technical issues and ensure proper system configuration
4. Document cases and update ticketing systems accurately
5. Collaborate with colleagues to maintain efficient workflow an...