Elevate Projects are working in partnership with our client, a national provider of affordable housing, not for profit developer and registered social landlord, to appoint an experienced Resident Liaison Officer on a long term temporary contract. * This is a dynamic role; you’ll be helping deliver improved responsive services to tenants, dealing with many different types of projects, seeing them through to conclusion and often helping customers who may be vulnerable. Today you could be participating in the sign up and needs assessment of customers, at the handover of Regeneration properties, ensuring a complaint is resolved, or working with a whole block to support customers whilst services are restored; tomorrow you could be delivering an estate event or facilitating and co-ordinating responses to customers, by working with the Neighbourhood Response team, Customer Service team and Repairs team. * Residents are the priority, and we are keen to ensure we hear their views and communicate effectively on service promises. * With attendance at offices and residents’ homes, regular home working is supported, as and when required...