We’d love to hear from you if you’re: focused on giving great service to everyone you meet confident speaking with visitors and solving problems a team player, but also happy to work on your own initiative well-organised, adaptable, and flexible to work across different sites willing to learn new skills and work towards shared goals Service Team MemberYou'll join a team of 7 reporting to the Senior Visitor Experience Officer. You'll be supporting the operational delivery at Calke Abbey, Staunton Harold and Foremark. Training is available in First Aid.The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You’ll work across different visitor areas and sites, helping us meet service and targets. You’ll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include welcoming visitors, restocking shelves in the shop, clearing tables in the café, and answering questions to help people get the most out of their visit.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 25th January 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 169845IRC169845DerbyFixed Term p/t (600 hrs py to 27/02/27)Ends: Feb 8th Important noticeIn line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.We’re looking for a Service Team Member to join us at Calke Abbey to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.Hours: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 600 hours over the duration of the contract.You'll be required to work weekends and bank holidays on a rota basis and will need to have seven day availability for the rota, though you won't be expected to work seven days in a row. Shift lengths are typically between 6.5 and 7.5 hours in length. The earliest start time is 9am and the latest finish time is 5pm. There are also shorter shifts to support during busier times – these are normally 4 to 5 hours in length.For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Calke Abbey, Ticknall, Derby, DE73 7LECompliance.Eligibility to Work in the UK12.75 per hour