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Melbreck Technical Recruitment provided pay range
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Business owner and consultant. Recruitment, business growth, onboarding, employee engagement and digital transformations for businesses.
Are you looking to start your career in IT, or are you early on in your IT career and looking for the next step?
Either recently graduated, or possibly with some experience of working with IT or in a customer service role, but not inspired by the environment you are currently working in?
Want to be part of a growing business where every member of the team is involved in the direction, and where the day-to-day environment is forward-thinking and, most importantly, great fun?
Melbreck are working with an IT support business based in Lancaster that offers an excellent working environment and team focus that are second to none!
There is a fantastic opportunity to make working with this team your reality now, as they are looking for someone to join their team as a 1st Line Technical Support Engineer / 1st Line IT Support Engineer.
They are very different from your average IT support firm. They are a busy, fast-paced team where all the team gains exposure to new technologies.
They are focused on what their customers need and best fit, rather than what costs the most, or is the most state-of-the-art for the sake of it. Customer need is everything.
The role of 1st Line IT Support Engineer is either for someone with a basic level of experience and knowledge around technical support and IT support, or a recent graduate with a relevant IT or computing degree.
This may be your first step into IT professionally, or maybe you are in your first professional role alreay and the company you are working for is not the right fit for you for some reason.
You may not be 100% there yet in terms of working independently, but you have a decent general understanding of troubleshooting, ticketing systems, customer service and of working in an IT support desk environment.
The role of Junior IT Support Engineer requires someone who is at least familiar with the following:
* Windows desktop up to 11
* Office 365 deployment and management.
IT Support Engineer - Who we are looking for:
As a team fit, we are looking for someone who:
* has a ‘can-do’ attitude
* is not afraid of learning new technologies, and has the aptitude to do so
* has the ability to communicate around technical issues in plain English – e.g., no technical jargon
* has a general understanding of working in a customer-focused way
* can integrate well with others
Please note: after a year or so in the role, part of the development opportunities from this role will involve occasional customer site visits across the UK. To be able to progress at that stage you would then need to have a valid driving license, even if you do not have one right now.
IT Support Engineer - What do you get:
* A salary of £24K - £28K + benefits
* The opportunity to develop and learn within a supportive, experienced team
* The chance to make a difference to an established, growing business at the first line support level
* Exposure to working with a wide range of customers, and over time to an increasing and wide range of technologies
If you want to work for a fantastic, close-knit team in Lancaster that cares about you and your development, then apply now!
We look forward to hearing from you!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT System Training and Support, IT Services and IT Consulting, and IT System Operations and Maintenance
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