We are seeking a detail-oriented and customer-focused Travel Booking Specialist to join our remote travel team. In this role, you will be responsible for managing travel reservations and ensuring every booking is seamless and accurate. If you enjoy working behind the scenes to create flawless travel experiences and love the travel industry, this is an excellent opportunity to work remotely and grow your career.
Key Responsibilities:
Reservation Management: Handle bookings for flights, hotels, car rentals, cruises, tours, and other travel components using various booking platforms.
Client Assistance: Support clients throughout the booking process by answering questions, confirming details, and making adjustments as needed.
Problem Resolution: Address booking issues, cancellations, or changes promptly to minimize client inconvenience.
Documentation: Maintain accurate records of all reservations, payments, and client communications.
Supplier Coordination: Liaise with travel suppliers and vendors to confirm bookings, resolve discrepancies, and secure the best options for clients.
Quality Control: Ensure all travel itineraries are complete, accurate, and comply with client preferences and policies.
Stay Updated: Keep current on booking systems, travel regulations, and supplier offerings.
Qualifications:
* Previous experience in travel booking, customer service, or related fields is preferred but not required.
* Strong attention to detail and organizational skills.
* Excellent communication abilities.
* Comfortable working independently in a remote environment.
* Proficient with computers and quick to learn booking systems.
* Passion for travel and providing excellent client support.
* Bilingual skills are a plus but not required.
Perks & Benefits:
* Fully remote work with flexible scheduling options.
* Access to travel industry discounts and training.
* Supportive team culture with mentorship and growth potential.