Job Description We are seeking a Housing Leaseholder Manager for our public sector client based near Grays on an initial 3-month contract (expected to last around 10 months), paying £350 per day inside IR35.
This role allows hybrid working – 2–3 days per week on site.
Proven skills working with the following:
Leaseholder engagement and leadership across large property portfolios
Service charge setting, invoicing, and compliance
Right to Buy legislation and application processes
Section 20 consultation and major works billing
Resolving complex leaseholder queries and disputes
Coaching and managing high-performing housing teams
Policy development and stakeholder communication
The role involves:
• Leading all aspects of homeownership services for over 940 leaseholders across 10,000 properties
• Overseeing major works and ensuring Section 20 consultations are delivered within statutory timeframes
• Managing service charge processes, billing accuracy, and income collection
• Acting as the service lead for leaseholders and ensuring high customer satisfaction
• Ensuring full legal compliance across all leasehold and Right to Buy services
• Representing the council in tribunals and stakeholder forums where required
• Driving conti...