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Early Careers and Communications Advisor | Recruitment, Branding, Internal Comms, Events Management, Apprenticeships.
About DCS Group
DCS Group is a leading distributor and manufacturer, supplying major brands and retailers across the UK. We are committed to excellence, innovation, and outstanding customer service.
The Role
As a Customer Supply Coordinator, you will be responsible for managing customer demand from order receipt to delivery. Acting as the primary point of contact, you will ensure that queries are handled efficiently, service issues are addressed, and processes are continuously improved to enhance the overall customer experience.
Key Responsibilities
1. Process and oversee customer orders, ensuring alignment with pricing, lead times, and order values.
2. Accurately input and release orders to Transport Planning within required timeframes.
3. Handle customer queries promptly and effectively, maintaining a high standard of service.
4. Build strong working relationships with customers and key internal stakeholders.
5. Generate customer-specific reports and analyse service levels.
6. Manage uplift and return requests, ensuring approval processes are followed efficiently.
7. Support strategic customer meetings by providing service level insights.
8. Assist with internal administrative duties, including reception cover when required.
9. Ensure compliance with Good Distribution Practice (GDP) for medicinal products.
Skills & Experience Required
1. Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
2. Sage knowledge is an advantage.
3. Strong numerical accuracy and attention to detail.
4. Excellent communication skills, both written and verbal.
5. Ability to prioritise tasks effectively in a fast-paced environment.
6. Resilient, adaptable, and solution-focused.
7. Strong customer service skills with a quality-driven approach.
What We Offer
1. A dynamic and collaborative work environment.
2. Opportunities for career development and training.
3. A chance to work with leading brands in the FMCG sector.
Seniority level
Associate
Employment type
Full-time
Job function
Administrative
Industries
Transportation, Logistics, Supply Chain and Storage
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