National Income Service Income Recovery Officer – 32301
1 day ago – Be among the first 25 applicants.
Job Description
We welcome applications from individuals of any age, gender or ethnic background. What matters most to us is that you want to make a real, positive, practical contribution to protecting the environment.
The National Income Service (NIS) is responsible for sending over 100,000 invoices to customers and bringing approximately £400m of regulatory charges and fee income into the EA. The service is the single point of contact for income with a focus on billing and debt activities across the organisation.
Our ambition is “Funding Environmental Regulation by Maximising Our Income”. It is ultimately to modernise our income and ‘make it easier for our customers to do business with us’.
We have an exciting opportunity (up to 12 months) for two G3 Income Recovery Officers within the National Income Service Business Improvement Team. The role will be part of a dispersed team, and successful candidates will work with a variety of colleagues across the country.
Responsibilities
Your primary objective will be supporting our organisational delivery objectives by maximising income recovery. Successful candidates will need to be confident communicators, capable of engaging customers through written and verbal contact to discuss outstanding payments. The ability to build and maintain strong relationships is important as well as a strong focus on quality, performance and innovation.
Responding to incidents is a central part of what we do. You may be required to have an incident role and make yourself available to respond to incidents. This may attract an additional payment and full training is given.
Experience / Skills Required
* Great communication and interpersonal skills – able to build and maintain effective working relationships.
* Experience working with systems to collect and interrogate data with the ability to translate evidence into actionable steps.
* Confident sharing findings, themes and trends via a wide range of communication formats (written and verbal) to support awareness and decision-making.
* Resilient and able to flex plans to effectively manage and prioritise a varied workload.
* Focus on delivering good quality outcomes and be able to embrace and suggest new and innovative ideas.
* Comfortable managing own workload working as part of a dispersed team.
Contact and Additional Information
Location is flexible – base location is flexible subject to local facilities agreement. This is a full‑time post, but we welcome applications from those working part‑time or flexible hours.
Travel to other Environment Agency offices or meeting venues may occasionally be required.
Interviews are expected to take place via Teams W/C 8th December.
For further information, please contact Astrella Newman – astrella.newman@environment-agency.gov.uk
Length of Contract
Up to 12 months.
Competencies
1. Focus on Customers and Partners – Addresses the needs of internal and external customers, provides rapid and effective responses. Please describe an example from your work experience where you have demonstrated this competency.
2. Achieves Results – Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resources to ensure timely achievement of results. Please describe an example from your work experience where you have demonstrated this competency.
3. icates Effectively – Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing. Please describe an example from your work experience where you have demonstrated this competency.
Important Notes
For applicants applying from the Civil Service, please note that the Environment Agency is not part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment.
Artificial intelligence can be a useful tool to support your application, however all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified applications may be withdrawn.
#J-18808-Ljbffr