Customer Service Coordinator
£25,790 PA + Benefits
12 month FTC
Bellshill, Scotland
Heritage PS Talent Solutions are working on behalf of our client.
Heritage PS Talent Solutions are working on behalf of our client to recruit for an experienced Customer Service Coordinator to join our well-established manufacturing client in Bellshill, ML4. The successful candidate will support the Customer Service team on a 12 month fixed term contract basis.
The ideal candidate will have recently worked within a customer service role dealing with customers predominantly over the phone, order inputting and order management with experience of liaising with internal partners to ensure needs are met.
Main duties of the Customer Service Coordinator:
Customer Interaction:
Respond to customer inquiries, pricing requests, delivery information, and sample requests via telephone and email.Order Management:
Verify and confirm addresses, pricing, discounts, product availability, and haulage options.
Enter quotations, sales orders, sample requests, and schedules into the system.
Investigate and process credit requests and additional invoices.
Prepare and issue credit notes.System and Database Management:
Ensure regular and accurate updates are maintained in the company's CRM system.Logistics Coordination:
Liaise with the transport team to manage order book and schedule clearances.
Check order acknowledgements for accuracy.Sales Support:
Collaborate wi...