Are you looking for a rewarding role where you can make a real difference to people affected by MND?
We are seeking an MND Connect Adviser to join our dedicated Services and Partnerships Directorate. This is a unique opportunity to provide support, guidance and information to individuals and families, so they feel informed, reassured and better equipped to manage the impact of MND. As an MND Connect Adviser, you will be part of a supportive team who make a meaningful contribution every day.
Key Responsibilities:
* Respond to helpline calls, emails and forum posts promptly and appropriately.
* Use active listening and sensitive questioning to offer tailored support and guidance.
* Provide information about MND Association services and signpost to external advice where needed.
* Support people in complex cases by liaising with health and social care professionals, multi-disciplinary teams and MND Care Centres.
* Keep accurate records and carry out administrative tasks, ensuring data protection and confidentiality.
* Monitor service delivery standards and contribute to improvements where needed.
* Identify and act on issues of risk, including safeguarding, referring concerns appropriately.
* Promote the Associations information resources and values in every aspect of your work.
About You:...