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Summary & Purpose Of The Role
We are looking for a professional, proactive, and customer-focused Security Officer to join our dedicated team at a prestigious retail outlet. In this high-profile role, you will play a key part in maintaining the safety and security of the Centre, its staff, visitors, and brand partners. Working alongside a collaborative team of security professionals, you will deliver excellence in service, protection, and compliance, always upholding the highest standards.
Better places, thriving communities.
Summary & Purpose Of The Role
We are looking for a professional, proactive, and customer-focused Security Officer to join our dedicated team at a prestigious retail outlet. In this high-profile role, you will play a key part in maintaining the safety and security of the Centre, its staff, visitors, and brand partners. Working alongside a collaborative team of security professionals, you will deliver excellence in service, protection, and compliance, always upholding the highest standards.
Full Time / Permanent – Average 38 Hours Per Week
Pay rate: £13.95 per hour
Key Responsibilities
As a Security Officer, you will take on a varied and rewarding role, contributing to the smooth and secure running of the Centre.
Your Core Responsibilities Will Include
* Safeguarding the premises, assets, and people through regular patrols and continuous monitoring, following the site's Assignment Instructions (AI) and Health & Safety protocols.
* Acting as an ambassador for the outlet, providing a welcoming, professional presence while assisting visitors, staff, and brand partners to ensure a safe and positive experience.
* Leading and supporting responses to incidents, emergencies, and evacuations, ensuring swift and compliant execution of all procedures.
* Working closely with fellow security team members to ensure an effective and united approach, especially during high-pressure situations.
* Identifying and reporting suspicious activity or potential threats, taking proactive measures to prevent theft, damage, or breaches.
* Ensuring the safety of the Centre during evening operations, including management of the night-time economy.
* Overseeing vehicle movements within the Centre to maintain safety and prevent congestion.
* Remaining vigilant for signs of fire, flooding, or other hazards, and taking swift action to address them.
Skills & Experience Required
* Excellent written and verbal communication skills, with an emphasis on clarity, empathy, and professionalism.
* Strong background in customer service, with the ability to remain calm and confident in all situations.
* Proven ability to work both independently and as part of a team.
* A valid SIA Licence (Door Supervisor or Security Guarding) is essential.
* Composure under pressure and the ability to handle challenging situations with discretion and authority.
* Keen attention to detail, a proactive mindset, and excellent time management skills.
* A 5-year checkable work history.
Why Join Us?
In a prestigious retail setting, you'll be part of a team that takes pride in delivering exceptional service and maintaining the highest security standards.
What We Can Offer
* A supportive and inclusive team culture, with clear pathways for career progression within a respected security provider.
* Ongoing training and development opportunities tailored to your goals, giving you the chance to make a real impact in a dynamic, customer-facing environment.
* Biannual bonuses based on KPI performance.
* Cycle to work scheme.
* Access to exclusive discounts on everything from your weekly food shop to luxury summer holidays abroad.
* Award and recognition scheme, with cash value rewards
* Save As You Earn & Share Incentive Plans. Giving you the chance to invest in your future and share in the success of the business.
* Life Insurance, and access to a 24/7 GP
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
* Apply Now
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