Overview
IWM North is the fifth branch of Imperial War Museums and the first outside the South East of England. The building was designed by Daniel Libeskind and features a 360° audio-visual experience of the Big Picture. IWM North attracts over 350,000 visitors each year and does not charge an admission entry fee, though it hosts a number of special exhibitions annually. This role is a key, customer facing position within the Retail and Admission team, focusing on welcoming visitors, providing information, and delivering high standards of customer service with a strong drive to achieve sales targets.
Details
* Location: IWM North
* Category: Front of house/visitor services
* Salary: £19,001 per annum (£23,751 per annum, FTE)
* Contract type: Contract Permanent
* Hours: Part time
* Telephone: na
Responsibilities
* To welcome and positively engage with every visitor to the museum, at any and every point of their visit, consistently delivering the highest standards of customer service at all times.
* To develop a strong knowledge of IWM, its collection and the local area in order to provide visitors with a professional and knowledgeable response to their enquiries and a memorable visit.
* To actively sell IWM’s Guidebooks and related offers at the museum’s entrance from our admissions desk and as an add on sale in our shops.
* To accurately record visitor numbers and profiles through the admissions tills, using correct payment methods paying careful attention to detail.
* To maximise revenue at admissions, promoting donations and membership.
* To exceed all retail sales targets in the shop through proactive, positive interactions with customers, excellent product knowledge and the up selling of linked items.
* For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.
* Due to the seven day nature of our operations, this role requires regular weekend working.
Notes
National Museum Directors' Council, Tate Britain, Millbank, London SW1P 4RG.
#J-18808-Ljbffr