Job Description
Overview
Europe Arab Bank is looking to hire an experienced Guarantees Officer to join the busy Trade Services team at our headquarter office in Mayfair. The role of Trade Services Officer, Guarantees, is to ensure that all aspects of the guarantees process, (opening, amending and administering), across all EAB Branches are handled in line with agreed SLA’s to ensure that customer service standards are met and the smooth running of the section.
Principle Accountabilities and Duties:
• Deputise for the Deputy Head of Trade Services for Guarantee queries in their absence.
• Ensure that instructions from customers/branches of Arab Bank Group and other banks regarding all aspects of guarantees are implemented within agreed turnaround times and are without errors.
• Ensure that copies of Guarantees issued are sent to customers/AB Branches and other banks and relative charges are collected/claimed promptly.
• Approve and release of transactions and sign hard copies where necessary.
• Prioritise work in order to meet the urgency of customers’ requests or as directed by the Deputy Head of Trade Services.
• Assist with processing as and when needed.
• Action all queries efficiently or refer these to the Deputy Head or Head of Trade Services as soon as they are received if in any doubt on how to proceed.
• Share responsibility for clearing outstanding reconciliation items in respect of Guarantees and any other items relating to Trade Services.
• Ensure that month end balancing of guarantees and commission accounts are done promptly.
• Assist with any other Trade Services related roles as required by the Deputy or Head of Trade Services.
Risk & Regulatory Duties
• Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these.
• Report policy, procedure and/or regulatory breaches or suspicions to Deputy Head or Head of Trade Services.
• Accurately execute all controls within own area to minimise risk of policy, procedure, and/or regulatory breaches.
• Identify any new risks/control gaps within own area and escalate accordingly to your Deputy Head or Head of Trade Services.
Financial Crime
• Act as the “First Line of Defence”.
• Responsible for the accurate execution of Financial Crime Prevention controls in accordance with the Bank's and Departmental policies and procedures.
• Ensure Due Diligence/Enhanced Due Diligence (EDD) is carried out, where applicable, on all parties to the Trade transactions and maintain appropriate records
• Be vigilant to unusual or suspicious transactions and report any suspicions to the MLRO.
• Ensure adherence to the Bank’s AML, Financial Crime and Anti-Terrorism policies and procedures.
Training & Competence
• Maintain working knowledge of URDG and ISDGP.
• Complete all annual mandatory regulatory training as per the Bank's training plans and deadlines.
• Proactively seek to complete recommended technical and behavioural competencies training required for your role.
Qualifications, Knowledge, Skills, Experience Required:
• 5 GCSE’s or equivalent level of education and industry related Demand Guarantees experience, or a suitable combination thereof.
• PC skills, including Eximbills experience and Excel, Word, spreadsheets and database applications.
* CSDG highly advantageous