We are recruiting for a First Line Services Support Analyst to join a growing and technology-driven operations team based in Whiteley. This is an excellent opportunity for someone with a customer-focused mindset and an interest in technology to build a career within a specialist technical support environment. Full training will be provided, with clear progression into more technical and mid-level roles over time. You will support customers with system queries, technical issues and operational processes, ensuring a high-quality service and smooth day-to-day platform performance. This role offers exposure to software systems, APIs, transaction processing and operational data, making it ideal for someone looking to develop technical skills within a structured and supportive environment.
Key Responsibilities
1. Provide first-line support to customers, resolving system and transaction queries
2. Troubleshoot issues relating to system configuration, integrations and operational processes
3. Manage customer onboarding and support setup of new accounts
4. Monitor and process daily operational activities, ensuring accuracy and efficiency
5. Escalate complex issues while maintaining ownership and communication with customers
6. Maintain clear and accurate records of support activity and system updates
7. Support reporting and data analysis using Excel and internal systems
8. Assist with inciden...