Overview
Join to apply for the Customer Service Representative role at William Hill
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
We put our customers first and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game.
Responsibilities
* Leading and motivating a team of Customer Service Representatives
* Coaching and development of your team
* Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
* Building relationships with our customers and providing an excellent customer service
* Championing safer gambling at all times
* Opening and closing the shop, with support from your team as required
* Ensuring your shop achieves targets
Working patterns
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend working
What’s in it for you?
* Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually and you will also qualify for an annual performance bonus
* Holiday entitlement: 28 days holiday annually (pro rata)
* Paid birthday day off: An extra paid day off for your birthday within your birthday month
* Subsidised travel: For roles based in London, access to discounted or free Oyster card for convenient commuting
* Training and development: Induction programme plus external and on-the-job training throughout your time here
* Career prospects: Opportunities to progress (e.g., as a Cluster Operations Manager or into a Head Office role)
* Pension plan: Pension contributions matched up to 4%
* Perks and discounts: Discounts in high street shops, cinemas, and holidays
What do you need to be successful?
* Aged 18+ (legal requirement)
* Supervisory experience and great people skills
* A positive, can-do attitude with a professional and dynamic approach to work
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sits at the heart of our high-street experience. Our culture is built on trust and belonging. We empower our teams to work in a way that is best for them, celebrate our differences, and win together.
More About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. We are accelerating our journey to bring even greater delight to our customers with world-class betting and gaming experiences. At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll invest in your future to help you develop your strengths and build a career that’s right for you.
Company info
* Seniority level
* Mid-Senior level
* Employment type
* Full-time
* Job function
* Other
* Industries
* Gambling Facilities and Casinos
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