To ensure the provision of a high-quality Customer focused IT Support Service providing a single point of contact to all staff of the trust in relation to all the services provided by the Service.
To ensure the provision of a high quality Customer focused IT and Clinical Support Service providing a single point of contact to all staff of the trust in relation to all the services provided by the Service.
* Utilise knowledge, skills and judgment to provide a resolution where possible or where unable to assign call to the appropriate team.
* To deal with all calls received and ensure they are recorded and dealt with appropriately and within agreed SLAs
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