Overview
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers. This is a part time, permanent position contracted to 25 hours per week with an hourly rate of up to £13.71 + non contractual hourly sales commission. Ideal candidate: energy, drive and passion to work in a fast paced, customer facing, retail environment.
Responsibilities
* Lead and supervise the store team in the absence of the Store Manager.
* Open & close the store, including cashing up and completion of associated administrative duties.
* Offer excellent levels of customer service and have a strong product knowledge.
* Lead by example, by recommending and promoting complimentary products with each sale.
* Assist management in leading the team, to achieve store sales targets and KPIs.
* Support team members as and when required.
* Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
* Process stock deliveries and store transfers.
* Deal with customer queries and complaints.
Qualifications
* You will have previous retail experience and ideally will have worked as a supervisor previously.
* You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure.
* Previous supervisory experience including cashing up and banking.
* Self-motivated, with a positive, can-do attitude.
* Ability to supervise, motivate, coach and work with a team.
* Strong interpersonal and communication skills.
* Willingness to approach and serve all customers.
* The drive to exceed monthly performance targets.
* Methodical approach to completing daily tasks - including stock SKU management.
* High levels of attention to detail.
* The ability to work both individually and as part of a diverse team.
* The commitment to work 25 hours per week and the flexibility to work any day (Monday - Sunday).
Benefits
* Salary up to £13.71 per hour + non contractual, hourly sales commission.
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