Description
About the team:
At Vintage Cash Cow, our General Marketplace Team plays a vital role in both the buying and selling services we provide. Supporting the Appraisals team to identify unusual and high value pieces, providing accurate valuations to offer our customers. Later in our process the Marketplace team will create auction, ebay and trade listings, using their knowledge to bring the products alive, helping to sell our stock to worldwide buyers.
About the role:
As Marketplace Team Leader, you’ll ensure the smooth running, performance, and development of your team. You’ll take responsibility for quality checks, training, performance management, and people development, while also supporting continuous improvement across the department.
Your leadership will be instrumental in creating a high-performance culture, ensuring department quality, accuracy, and productivity.
This role requires a strong communicator and organiser, someone resilient and passionate about developing people while balancing day-to-day ever ever-changing operational demands.
Getting Started...
* Learn and embed VCC management processes.
* Align practices with other Team Leaders, Trainers, and Management.
* Conduct regular 1:1s with your team and provide hands-on training for junior members.
* Identify streamlining opportunities.
* Build strong working relationships with fellow leaders and stakeholders.
Establishing Your Impact…
* Instil a high-performance culture within your team.
*
Make data based decisions to improve processes
* Conduct performance reviews and track progress for all team members.
* Identify and close knowledge gaps, supporting continuous learning.
* Ensure your team consistently achieves departmental KPIs and accuracy standards.
Driving Excellence…
* Drive improvements in productivity, quality, and workflow management.
* Support Marketplace assessors at all levels in their career progression.
* Collaborate with stakeholders across the business to resolve queries and refine processes.
* Champion continuous improvement and propose process enhancements.
Key Responsibilities
Key Goals & Objectives:
* Develop your team both personally and professionally.
* Increase the quality and accuracy of pricing and listings.
* Improve overall team productivity.
* Train and support assessors across different experience levels.
* Manage workflow queues, holidays, and sickness absences effectively.
* Conduct regular performance reviews and provide constructive feedback.
* Partner with department heads and management to refine processes and resolve issues.
Key Responsibilities:
* Foster a safe, tidy, and inclusive working environment.
* Conduct regular 1:1s and performance reviews with team members.
* Train and develop assessors across all levels
* Manage team workflows, including queues, holidays, and sickness absences.
* Audit listings and pricing, providing feedback to improve accuracy.
* Collaborate cross-functionally to resolve queries and improve processes.
* Replenish stock and manage equipment/supplies as required.
Skills, Knowledge and Expertise
Essential Skills & Experience:
* Excellent communication and coaching skills.
* Resilient, adaptable, and confident in managing change.
* Passion for developing and supporting others.
* Ability to deliver both positive recognition and constructive feedback.
* Strong organisational skills with a proactive approach to problem-solving.
* Team-first mentality, leading by example in work ethic and attitude.
* Commitment to fairness, consistency and impartiality in all people matters.
* Proactive and cohesive approach to implementing company policies.
Nice-to-haves Skills:
* Detailed knowledge of the marketplace and VCC processes from listings to returns.
* Experience mentoring or training others.
* Previous management experience, internal or external
* Prior experience in Antiques or Auction houses.
Equal Opportunities
At Vintage Cash Cow, we are committed to fostering an inclusive environment where everyone feels heard, valued, respected and empowered to bring their authentic self to work. We believe that diversity drives innovation, creativity and success.
We welcome applicants from all backgrounds, perspectives and experiences, and we strive to create equitable opportunities for all. Together, we’re building a culture that celebrates individuality and champions equity at every level of our organisation.
If you’re excited about this role, but don’t tick every box, we still encourage you to apply. Your unique skills and experiences might be just what we’re looking for now or in the future.
If you need adjustments or accommodations during the hiring process, please reach out to us and we will do our best to support you.
#vintage
Equal Opportunities
At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.
We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.
If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.
Your personal data will be handled in accordance with our Privacy Notice.
Vintage Cash Cow and Arcavindi, exist to create a world where everything has value and nothing is wasted, on a global scale.
Together, we form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values.
Vintage Cash Cow is our UK operation and the foundation of our business. It’s where our model was built, tested, and proven, making it easy for customers to sell multiple pre-loved valuables in one simple, trusted journey. Arcavindi is our European operation. Built on the same proven model, it takes what works in the UK and adapts it for new markets across Europe, allowing us to scale our impact internationally.
While our brands reflect different markets, we are one business, working as one team. Our people collaborate across borders, share ownership of outcomes, and bring the same care, fairness, and common sense to everything we do.
Behind the scenes, we are building the world’s largest international trading platform for pre-loved items, powered by expert people, smart data, and a shared belief in the circular economy.
Every item we buy is rehomed, reused, or responsibly recycled — keeping valuable materials in play and out of landfill, and ensuring we always treat customers and their treasures with care and respect.