Salary: £38,000 - 45,000 per year Requirements: Prior experience in 1st line support, helpdesk, or a similar tech role Confidence working with macOS and Windows environments Understanding of networking (TCP/IP, DNS, DHCP) Excellent communication and multitasking skills A customer-first attitude and enthusiasm for learning Bonus: Familiarity with Microsoft 365, Google Workspace, or other cloud systems Bonus: Experience using MDM tools like Intune or JumpCloud Bonus: Relevant IT certifications (CompTIA A, ITIL, Microsoft, etc.) Responsibilities: Be the go-to person for second and third line IT support for macOS and Windows, handling calls, emails, tickets, and on-site requests Troubleshoot hardware, software, and network issues for a range of users Assist with onboarding and offboarding, including device setup, user accounts, and permissions Keep documentation up to date with clear notes and resolutions Deliver an exceptional support experience both remotely and on-site Technologies: Cloud Hardware Support ITIL macOS Microsoft 365 Network Security TCP/IP Windows Office 365 DevOps More: We are a fast-growing Managed Services Provider (MSP) that delivers cutting-edge, security-driven IT solutions to a diverse range of clients. This is a perfect opportunity for you to grow your career in IT, offering real-world exposure to cloud technology, Apple device management, automation tools, and much more. We offer a competitive salary with a solid pension plan, paid training and certification support to boost your skills, a collaborative, friendly office environment, and regular team socials and development sessions. If you’re eager to grow your career in a forward-thinking macOS and Windows IT environment where no two days are the same, we’d love to hear from you. Apply today! We pride ourselves on being an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We celebrate and embrace differences and encourage applications from individuals of all backgrounds and experiences. last updated 5 week of 2026