Customer Tech Support Advisor Were Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So were on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and were looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service puts a smile on your face then we would love to find out more about you. This role is based onsite at Willerby. Heres why youll love this role - You''ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services. - Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems - Deliver clear, professional guidance to customer through phone, or email. Assist in updating customers on the widespread issues - Log all customer interactions, and outcomes in the system for visibility and follow-up Heres why youll be great in this role - Ideally you will have experience working withing telecommunications or ISP environments - Strong customer service skills - A good understanding of broadband connectivity and basic network troubleshooting The benefits - Pension 5% employer / 5% employee contribution. - WPA Health Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave bank holidays, your birthday, house move and wedding day off. - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns and company wide Elevenses meets to discuss company direction. - Social Events Summer and Christmas parties etc. - Thank Q Awards Monthly £50 winner, yearly £500 winner. and more. Please note: Unfortunately, we cant offer visa sponsorship. Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (ATS). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. LI-Onsite