Ready to take the next step in your Retail / non-profit career? Take your experience with customers to the next level, working with an amazing team to wow every customer you meet. Within this role, you'll have responsibility for the day to day running of the store and coaching others to deliver amazing customer services and driving sales.
A key part of the sales floor team, you'll support the business to enable the best service delivery to our customers. Your standards of customer service are already legendary and you'll have an infectious enthusiasm for our business.
You'll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in Retail or elsewhere in the Group. We are proud to make our promotions internally.
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. You can expect to enjoy:
* OnDemand GP with a consultation on the same day
* Semi-Flexible working days
* Company-wide events
* Uniform
* Pension contributions
* Cycle2Work scheme
We're in an exciting chapter – rapidly growing our business with a focus on supporting the Autistic Community.
Reporting to the Senior Leadership Team, the Shop Manager will run the day to day business of Community Interest Shop with their main focus to maximise the sales.
Shop Manager's responsibilities and duties are outlined in the key areas below:
* Assist customers in finding the appropriate item they are looking for.
* Deliver and maximise sales.
* Deliver customer service to a high standard.
* Ensure that displays are presented and arranged in a logical fashion.
* Receive items being handed in by the public and sort them into relevant categories.
* Be responsible for the shop and the team to maximise shop performance and commercial success.
* To maximise donations through the shop.
* Lead, coach and develop the team to ensure they are aware of the ways to maximise sales.
* Manage ongoing relationships with repeat and new customers.
* Have a flexible approach to working shift patterns.
* Cash handling including operation of till and reconciliation of takings at the end of each day.
* Security of high value stock.
* To complete the daily check list as provided by the Area Manager.
* Understand basic shop security and management of keys.
* A shop can receive over 100's of bags per week – All the stock will need sorting, pricing, steaming before going onto the shop floor.
* You will need to grow a team and support them with training, coaching, and development of volunteers.
* To ensure that all health and safety procedures are adhered too.
* To be responsible for the health and safety of volunteers.
* To provide the Area Manager with the daily takings at the end of each day.
* You will be required to undertake any other tasks that are deemed appropriate to your job role as asked by the Senior Leadership Team.
Job Types: Full-time, Permanent
Pay: £22,223.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* Referral programme
* Sick pay
* Store discount
Application question(s):
* Have you worked in the Charity or Non-Profit industry before? If so, where?
Work Location: In person