Security Mobile Team leader
42 hours a week
£15.94 per hour
Peterborough/Leicester/Nottigham Area
Job objectives and responsibilities
* Contribute to the success of the contract through effective training and continuous on‑going colleague development along with supporting the client’s security and safety strategy.
* Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs.
* Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
* Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLA's & KPI's.
* Maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
* Support the customer and be responsible for the accuracy and timely reporting of crime and crime‑related tasks/activities through effective training of the officer population.
Main duties
To deliver results that meet or exceed the budget and service delivery requirements through full responsibility and accountability, including but not limited to:
* Deliver Mitie company inductions and comprehensive training for newly appointed security officers from induction to probation sign‑off within customer retail stores.
* Deliver all corporate training to the required standard for all officers in the area of responsibility.
* Complete officer evaluations in line with contractual KPIs.
* Support the security officer population through training and coaching.
* Support the officer population in delivering uniform standards through coaching as part of the evaluation process.
* Deliver all focus topics and any ad‑hoc training identified by the business.
* Provide ongoing training, support and guidance to all officers as required.
* Support delivery of SIA CCTV training to ensure all podium store security officers are qualified to use the podium.
* Implement performance management/PIP/development plans for officers where needed to address standards such as uniform, time‑keeping, task completion, and follow‑through on training.
* Identify and rectify behaviours that endanger health & safety and wellbeing of colleagues, customers, and officers in a timely manner in line with company policies.
* Assist the Operations Manager with initial investigations for customer complaints, QHSE incidents and other investigations when required.
* Support the delivery, maintenance and update of Assignment Instructions & Risk Assessments.
* Engage with store management to build strong working relationships with the client.
* Ensure adherence to uniform standards.
* Maintain open communication, recognise achievements, and contribute to talent‑mapping projects.
Personal specification
* Excellent organisational and time‑management skills.
* Confident and professional working approach and appearance.
* Strong customer service, client‑focused attitude with the ability to build good working relationships.
* Exceptional verbal and written communication skills.
* Ability to work individually and as part of a team.
* Resilient and tenacious with a can‑do approach.
* Flexible and adaptable.
* Literate, numerate and IT skills to a medium level.
* Willing to work towards, or if not already held, a management apprenticeship as deemed appropriate for personnel development.
* Full valid UK driving licence.
* Valid SIA guarding licence.
Health and safety responsibilities
* Follow Group and company policies and procedures at all times.
* Report immediately any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or pose a risk to health, safety or the environment.
* Use all work equipment and personal PPE properly and in accordance with training.
* Report immediately any issues or training needs to your Line Manager.
Information security
* Ensure compliance with Mitie’s information security procedures in all activities.
* Proactively identify and report security risks to your manager.
* Report actual and suspected security incidents.
#J-18808-Ljbffr