2nd Line Service Desk Engineer - Lancashire - Onsite with travel to customer sites - £27,000 to £32,000 per year
FryerMiles are delighted to be working with a leading MSP in Lancashire to assist with their recruitment of a 2nd Line Service Desk Engineer.
The successful candidate will be handling incidents, service requests and planned work. This role will be a full-time position based out of their Lancashire office with occasional travel to client sites.
Specific responsibilities include:
* Manage tickets through to escalation or resolution and escalate unresolved tickets to 3rd Line when required.
* Support and educate other Service Desk Engineers
* IT Project delivery support
* Providing technical support to clients via the telephone and the ticketing system.
* Diagnosing and resolving software and hardware faults.
* Installing, configuring, and supporting desktops and laptops.
* Attending site to provide support and installations.
* Educating clients in how to use our supported systems.
* Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket.
* Complete 2nd Line Support Engineer tickets
Experience/Qualification:
1. Full Driving License
2. Ticket System/Management Experience
3. Windows / Mac Operating Systems
4. Active Directory ...