Regional Planning Administrator - Leicester
Salary up to £27,500 p.a. - dependent upon your skill set and experience
Working Monday to Friday 0800hrs to 1600hrs (1/2 hr unpaid lunch)
We are looking for a dedicated and organized Regional Planning Administrator to join our regional planning team at Volvo Trucks based in Bardon, Leicester. The successful candidate will be responsible for supporting the regional planning processes, ensuring the smooth coordination of planning activities, and providing administrative assistance to the team. This is a key role that will require strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
If you are a motivated individual with a passion for logistics and planning, we would love to hear from you. Join us in shaping the future of transport!
Who are you
1. Customer service skills with ability to liaise and communicate to customers
2. Strong background in administration or customer focused role
3. Ability to work either part of a team or on own building a strong rapport with clients and colleagues
4. Excellent time management and organisation skills
5. Good level of IT
6. Strong organisational skills and ability to prioritise tasks
7. Ability to work under pressure and handle multiple tasks simultaneously
8. A proactive, can do attitude with the ability to work independently and as part of a team
What will you be doing
As a Regional Planning Administrator, you will liaise with our customers first hand, assisting with the planning of maintenance and repairs. Working closely with our Workshop team providing them with relevant and accurate information, ensuring the customers’ expectations are always managed.
9. Key customer contact and point of reference
10. Working with the workshop management team, ensure workshop scheduling and loading to maximise available capacity and utilisation
11. Clarify for the customer and the workshop the basis for the repair – Retail/Warranty/Contract
12. Gain customer agreement through selling the benefits of identified repair solutions in a professional manner
13. Produce sand explain repair order to customer during planning stage
14. Maintain customer contact information in workshop planner, CM and VDA
15. Ensure planning and communication that ensure all resources are available in advance of scheduled work (labour and parts).
16. Manage bookings for courtesy cars, collection & Plan and manage all truck monitoring cases with customer, relevant dealer and RTM / SDM delivery and waiting. Ensure that all active campaigns are allocated to the repair order
17. Manage all contractual and non contractual vehicle alerts and liaise with the customer(s) or dealer(s) accordingly.
18. Ensure that all proposed work is correctly specified based on standard IMPACT content and converted to GDS quotes.
19. Be able to convert GDS quotes into repair orders
20. Ensure that all authorised work is properly coded on the repair order prior to handover to the workshop
21. Be able to convert a quotation into a workshop repair order
What’s in it for you?
22. 25 days holiday plus bank holidays raising to 30 days with service
23. Contributory Pension scheme
24. Training and development opportunities
25. Health Care Plan with access to dental insurance
26. Extended maternity/paternity and adoption leave
27. Referral bonus with our recommend a friend
28. Cycle to work scheme
29. Many benefits for yourself, family and friends including Theme days out, gym memberships, discounts with High St Retailers, travel, hotel, airport parking plus many more +++++
Ready for the next move?
• If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.