The Renewals Specialist role would be a great fit for a candidate from a fast-paced administrative background. Training will be provided.
Our client is one of the UK’s largest and fastest-growing distributors, providing products and services to a range of clients. This fantastic company is recruiting for a Renewals Specialist to join their team to look after the renewal process – from collating them to cross-selling. The Renewals Specialist role would be a great fit for a candidate from a fast-paced administrative background. Training will be provided.
Job Description:
1. Meet or exceed monthly targets by managing the process of renewals from initiation to closure, and identifying opportunities to upsell
2. Building ongoing relationships with customers to provide high levels of customer service
3. Providing quotes to customers, ensuring transparency within the terms and prices, and owning the process of providing renewal quotes to relevant vendors
4. The Renewals Specialist will provide, sell and negotiate renewals information, pricing, special offers and promotions to customers
5. Plan outbound calls to customers to upsell multi-year contracts or upgrades
6. Use of internal systems to generate upcoming renewals and ensure the system is accurate at all times to provide data for reporting and decision-making
7. Forecast and commit details accurately after following up with resellers and vendors
8. Ensure compliance with SLAs and achieve KPIs to demonstrate the success of customer retention and revenue growth
For the warehouse Administrator role, it would be good to see candidates with the following :
9. Proven experience in a fast-paced administration/customer service role
10. Must be personable with excellent communication skills
11. Strong attention to detail
12. Proactive/quick thinking
13. Knowledge of Microsoft Office, including Excel
14. Ability to work independently
Hours: Monday – Friday 9:00 am – 5:30 pm
Salary: £ 24,000 + £12k commission OTE
Benefits :
15. 25 days holiday plus bank holidays
16. Social events
17. Health care cash plan paid for by the company
18. Income Protection Scheme
19. Employee Assistance programme
20. Loyalty awards for key service milestones
21. Cycle to Work Scheme
22. Enhanced maternity, paternity, and shared parental leave
23. Holiday purchase scheme
24. Award-winning Learning & Development team
25. Internal career opportunities
Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.