Performance Manager Cardiff (Head Office based) £36,000 - £38,000 Full-time PermanentBenefits include -30 days annual leave plus bank holidays, annual bonus, Medicash Healthcare Scheme, NUS/Totum discount card, Life Assurance plus more We are supporting a well-established, values-led organisation in Cardiff to recruit an experienced Performance Manager.This is a leadership role focused on driving team performance, ensuring contractual compliance, and enhancing customer and learner experience within a regulated, target-driven environment.The RoleYou will lead and develop a team responsible for delivering against contractual performance requirements. Working closely with senior leadership and quality colleagues, you'll ensure operational targets are achieved while maintaining high standards of compliance and service delivery.Key responsibilities include:
* Leading and managing a team to meet performance and compliance targets
* Monitoring occupancy, starts, completions and overall delivery metrics
* Reviewing management information and ensuring data accuracy and integrity
* Conducting regular 1-1s and implementing performance improvement plans where required
* Working collaboratively with quality colleagues to drive continuous improvement
* Supporting employer engagement and retention
* Managing and escalating concerns in line with internal policy
* Championing equality, diversity, inclusion and wellbeing
* Ensuring adherence to safeguarding and professional standards
About You:You'll be a confident and proactive people leader with experience managing teams in a performance-led environment.Essential:
* Previous management experience
* Experience leading multi-disciplinary or operational teams
* Proven track record of delivering against targets
* Strong organisational, interpersonal and communication skills
* Ability to manage competing priorities and deadlines
* IT literate
* Full UK driving licence and access to your own vehicle
* Willingness to undergo a DBS check and relevant professional registration
Desirable:
* Experience within education, training, or publicly funded programmes
* Team leading or management qualification
* Safeguarding knowledge
If you're a results-driven leader who enjoys developing teams and driving performance, we'd love to have a confidential conversation.