Palace Host Sales Deputy Team Leader - Hampton Court Palace
Home Palace: Hampton Court Palace
Status: Established/Permanent
Salary: £30,163 per Annum pro rata plus a 2.5 AHS of £2,094
Days/Hours of work: Full time, 38.5 hours over 5 days per week, including weekends
About The Role And About You
We are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and were bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share.
Over the years, some hugely influential figures have stepped through our six Historic Royal Palaces. Just as importantly, so have hundreds of thousands of visitors all of whom will need assistance from our Sales team, whether it's to purchase tickets, upgrade to membership, or buy souvenirs to remember their day.
So, are you passionate about people, products, and service? If customer service is your passion, you could join us as a Deputy Team Leader, where you'll assist three more Deputies and the Team Leader in leading and motivating your team to make sure that our Sales locations delight customers every bit as much as our palaces do.
In this role, you'll need to understand how to meet sales targets and be able to ensure that the team give customers a memorable experience at every opportunity. Your understanding of visitor needs makes you a role model to staff. You will also help provide formal training and the motivation they need to meet their targets. Applying appropriate selling techniques and product knowledge to create high levels of customer satisfaction are essential.
Ideally you will have proven management experience in a fast-paced customer environment, whether thats high street retail, catering, or visitor attractions. You will have extensive experience of people management, visual merchandising, stock control, and cash handling. Articulate with excellent communication skills, you are used to multi-tasking and cool under pressure.
The role is very varied as the Sales team manages the Ticket Office, Palace shops, digital visitor guide (DVG) handout and the Magic Garden and to succeed you will need to be well organised. You will need to be motivated and able to work independently, but also willing to work with the team to carry out activities to ensure things run successfully.
This is a great opportunity to ensure delivery of excellent customer service to our visitors at a fascinating historic visitor attraction.
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
You may also have experience in the following: Team Leader, Seasonal Palace Host, Visitor Experience Assistant, Historic Palaces Ambassador, Guest Services Associate, Exhibition Support Staff, Tourist Engagement Coordinator, Palace Experience Facilitator, Visitor Operations Assistant, Heritage Site Host, Customer Experience Representative, Cultural Site Attendant, etc.
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