Job Description
Remote – Commutable distance into London
Working in partnership with the National Relationship Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our commercial real estate and investment clients.
The Client Relationship Manager will play a pivotal role in driving strategic performance through on-site support and collaboration with contract and operations staff. This role requires a hands-on approach, combining in-field presence with in-depth business analysis to develop and implement tailored operating strategies for each site across the portfolio.
As Client Relationship Manager, you will be responsible for:
1. Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.
2. Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.
3. Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders
4. Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations.
5. Ensure alignment bet...