JP Corry, BITC’s ‘Responsible Company of the Year’ (2024), is a leading Builders Merchant in Northern Ireland that provides excellent quality and service in the supply of building materials and timber-based products. We are a family of over 600 staff who pride ourselves on the values of Decency, Passion and Pride.
We are looking for an enthusiastic and dedicated Customer Service Advisor who prides themselves on delivering first‑class service and can really make a difference. In this customer‑facing role you will help exceed customer expectations while supporting the achievement of sales and profit targets through upselling and cross‑selling products.
Responsibilities
* Provide an exceptional level of customer service to all customers, building relationships both over the phone and face to face and also including prompt and accurate responses to online/e‑commerce customer queries.
* Identify and generate sales opportunities for the full range of JP Corry products.
* Provide realistic quotations to meet both customer and business needs.
* Ensure a high standard of good housekeeping throughout the store.
* Assist in the development of new and promotional product lines.
* Carry out all cash transactions, refunds and till processes accurately and in accordance with branch procedures.
* Maintain sufficient levels of stock on the shop floor, ordering more as required.
* Perform any other reasonable duties deemed necessary.
Suitable Applicants Will Ideally Be / Qualifications
* Passionate about delivering a first‑class customer service experience and know what great service looks, sounds and feels like.
* Proven experience within a face‑to‑face sales and customer service based role.
* Strong communication and interpersonal skills to be a real team player.
* Proficient in the use of IT and have good computer literacy and telephone skills.
* Web sales, e‑commerce and social media experience.
* Ideally knowledge / experience of the construction / building materials industry.
Benefits of Working at JP Corry
* Bonus scheme
* Sharesave and share plans
* Pension Scheme and DIS Benefit
* Enhanced Maternity & Paternity pay
* Training opportunities
* Staff Discount
* Aviva Digicare+
* Cycle to Work Scheme
* Generous annual leave scheme
* Salary £26,500 – £28,500
Branch Hours
Mon – Thurs 07:30 – 17:00
Fri 07:30 – 16:00
Sat 08:00 – 12:00
Closing Date
Wednesday 19th November
About Us
At JP Corry, we are proud to be part of STARK Building Materials UK and dedicated to providing top‑quality products and exceptional service to our customers. We are a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
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