Job Overview
An exciting opportunity has arisen for a Healthcare Assistant to join Central North West London NHS Foundation Trust at Ellington Ward, Northwick Park Hospital. Working as part of a friendly team, you will be responsible for assisting multi‑disciplinary health professionals in the provision of a high quality service.
Main duties of the job
Band 3 Health Care Support Worker work closely with people who use our Services, their families, friends and carers and play an important contribution in how people experience our services. Band 3 Health Care Support Workers are expected to be kind and responsive but professional and informative and contribute to the quality of the services we provide by:
* Keeping the people who use our services as safe as possible by recognising the limits of the Health Care Assistant role and working closely with Registered Nurses
* Contributing to the best possible clinical outcomes by using up‑to‑date skills and adhering to evidence based policies and procedures when implementing care plans
* Ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people when contributing to the implementation and evaluation of care plans
We believe that the best health care is delivered by multi‑disciplinary teams working well together and in partnership with other teams and services to provide seamless care. Band 3 Health Care Assistants contribute to the team achieving its objectives by working closely with and drawing support from Registered Nurses and other health professionals.
Working for our organisation
CNWL prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.
We’re passionate about delivering first‑class patient‑centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.
What We Offer
* 27 days’ leave (rising to 29 after 5 and to 33 after 10 years’ service)
* Enhanced pay when you work unsocial hours
* Excellent progression through various career pathway opportunities
* Regular ongoing supervision and appraisals with optional coaching available
* Support towards the Continuous Professional Certificate
* Support to complete the Care Certificate
* Generous NHS pension
* Great maternity, paternity and adoption support
* Childcare vouchers
* Access to meaningful discounts and benefits such as cycle and travelcard loans, salary deduction schemes enabling you to buy a car and hundreds of household items whilst spreading the cost over 12 months.
Detailed Job Description And Main Responsibilities
Band 3 Health Care Support Worker work closely with people who use our Services, their families, friends and carers and play an important contribution in how people experience our services. Band 3 Health Care Support Workers are expected to be kind and responsive but professional and informative and contribute to the quality of the services we provide by:
Patient Experience is extremely important to us and working as a Band 3 Health Care Support Worker you will contribute to the patients using our services by making them feel respected and empowered to make decisions about their health and wellbeing by:
* Working in partnership with patients and their families and carers
* Gaining consent and, as far as possible, involving people in all decision making
* Signposting patients and carers to supportive services e.g. the courses provided by the Recovery and Wellbeing College or services provided by the local authority or the voluntary sector
* Reassuring people by being professional, responsive, knowledgeable and confident
* Escalating complaints or concerns effectively and quickly in line with the Trust policy
Supporting yourself and others, engaged staff are more productive and Band 3 Health Care Assistants can ensure they are engaged in the Trust and the work we all do by:
* Participating in supervision and annual appraisals which will help you to reflect on your work, understand your objectives and monitor your progress towards achieving them
* Using continuing professional development funds to consolidate, update or improve clinical skills
Person specification
Experience – Essential Criteria
* Previous experience of working with a multidisciplinary team
* Experience of working with the general public communicating with a range of different people
* Previous experience of working in a fast‑paced environment
* Previous experience of working within a customer focused environment
Experience – Desirable Criteria
* Healthcare/NHS or similar experience in community or hospital settings
* Volunteer sector
* Experience in a caring role
* Previous experience in mental health setting or working with adults suffering from mental health problems
Qualifications – Essential Criteria
* Numeracy and Literacy skills required to keep accurate records and administer medicines
* Spoken and written English, to an appropriate standard to fulfil the job requirement
Qualifications – Desirable Criteria
* NVQ L3 or equivalent
Skills and knowledge – Essential Criteria
* Microsoft Office/Email/IT Skills
* Able to communicate with the multi‑disciplinary team, update others in the team and use handover effectively. Speaking face to face but also by telephone.
* Maintaining accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the CNWL policies
* Contribute to the implementation of care plans by helping to assess patients, develop, implement and evaluate a care plan
* Able to work under your own initiative but follow the directions of care plans and Band 4 staff or registered Nurses
* Obtain consent and understand how the Mental Capacity Act and Deprivation of Liberty Safeguards impacts on your work and the people you are working with
* Work well with other members of the team including communicating effectively, being kind and considerate, reliable and enthusiastic.
* Contribute to the culture of the team and play a role in making it inclusive, kind and hard working.
* Help others in the team achieve their objectives and deliver safe, effective care.
Skills and knowledge – Desirable Criteria
* Basic knowledge and understanding of the Mental Health Act 1983
Other – Essential Criteria
* Willingness to undertake Care Certificate and further training as required
* Prepared to work flexible shifts including both day and night shifts.
* The Postholder must have the ability to understand and implement the Equal Opportunities Policy at a level appropriate to the job.
Attitudes, aptitudes, personal characteristics – Essential Criteria
* Compassionate for the people who use our services, their families and carers, and other staff
* Able and willing to work with service users, family and carers, and other staff in a way which empowers and supports others and makes them feel better about themselves
* Respectful of others and genuinely treating them how you would want to be treated
* Able and willing to work in partnership with service users, their friends and family as well as other health care professionals.
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