Training Manager, Operations (Maternity Cover)
Join Doccla as a Training Manager, Operations for a maternity cover role. You will drive training excellence, professional development and learning culture across Doccla, focusing on operations to enable smooth scaling.
Why Join Us
Doccla is redefining where and how healthcare is delivered through Virtual Care and Remote Patient Monitoring. With £35m Series B funding, we support hospitals across the UK, Ireland, France and the DACH region. Join a highly entrepreneurial, mission‑driven team at a key growth stage.
What You’ll Do as a Training Manager
• Drive operational excellence by shadowing experts, identifying gaps and deploying best practices across logistics, clinical systems, customer success and patient support.
• Define, document, embed SOPs and scalable learning content, leveraging tools and AI for efficient operating procedures.
• Partner with the People Team to strengthen Doccla Learn, structure courses, enhance development planning and map upskilling pathways.
Approximately 75 % of your time focuses on operational training and 25 % on company‑wide initiatives with People.
Learning & Development Experience
* Drive operational excellence by shadowing operational experts, identifying process gaps and deploying best practices.
* Document and standardise warehouse processes and workflows across support, clinical operations, customer success, patient support and clinical systems.
* Create interactive, clear and concise training to ensure team engagement with best practices.
* Lead internal webinars to highlight team focus areas and update colleagues on operational best practices.
* Lead the evolution of Doccla Learn (Learning Management System) including course design, structure and learner engagement.
* Collaborate with People Team to embed individual development plans, maintain a competency framework and guide career progression.
Onboarding & Training
* Oversee and enhance onboarding experience for new ops starters ensuring role clarity and early confidence.
* Partner with team leads to design and deliver role‑specific learning journeys.
* Evaluate onboarding effectiveness and continuously refine materials for maximum impact.
Content Creation & Knowledge Management
* Create and curate training materials, e‑learning modules and knowledge assets within Doccla Learn and Confluence.
* Collaborate with SMEs to translate operational best practices into engaging digital learning.
* Maintain up‑to‑date, audit‑ready content supporting compliance (e.g., CQC).
Manager Enablement & Continuous Development
* Design and deliver leadership and management development initiatives.
* Identify learning trends and recommend targeted programs (communication, customer care, data literacy).
Operational Excellence & Reporting
* Analyse performance data to measure impact of training initiatives.
* Use insights to guide continuous improvement and resource allocation.
* Manage L&D projects end‑to‑end, ensuring timely delivery and stakeholder alignment.
What We’re Looking For
* Hands‑on, keen team collaborator with strong project management skills.
* Thrives in a scale‑up or start‑up environment with foundations built as the business grows.
* Ownership mindset and excellent communication, passionate about driving engagement and behaviour change.
* Comfortable with digital tools, AI‑enabled learning and knowledge systems.
* Strong analytical, organisational and flexible, proactive, perseverant attitude.
How We Work
We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically, prioritising patient safety and outcomes first.
We require a can‑do attitude, action‑oriented approach and a willingness to learn and grow through open feedback.
Hybrid team with offices in London, Denmark, Germany and Stockholm. Some roles are fully remote.
What You’ll Get
Annual Leave & Holidays
25 days annual leave + up to 8 UK bank holidays. Option to buy or sell holidays.
Remote Working
Flexible remote options. £200 remote working stipend.
Financial Benefits
* Employee stock options.
* 4 % pension on full basic pay.
* 4x salary life insurance.
Health & Wellness
* Private health insurance.
* 4 months full pay for birthing parent*.
* 4 weeks full pay for non‑birthing parent*.
* Sick pay.
In‑Office Perks (London HQ)
* Free daily lunch.
* Pet‑friendly office.
Other Benefits
* £500 L&D budget per person.
* Cycle to work scheme.
Via Smart Health
* 24/7 GP appointments.
* Mental health support.
* Nutrition & fitness advice.
* Second opinions & health checks.
In Return for Your Hard Work
* Competitive compensation package (base + stock options), half‑year and annual performance reviews.
* Work on patient‑first, system‑level healthcare challenges in one of Europe’s leading healthtech companies.
* Opportunities for growth and leadership with full support.
Diversity at Doccla
We embrace diversity. Equal‑opportunity hiring regardless of race, religion, gender identity, sexual orientation, age, disability or background. If you’re excited about the role, apply even if you don’t match every point.
Safer Recruitment
We are committed to safer recruitment practices. If the role involves access to children or vulnerable adults, a DBS check will be required. It is an offence to apply for such work if you are barred from working with children or vulnerable adults.
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