OPERATIONS MANAGER - MAINTENANCE CONTRACTS
DAVENTRY & HUCKNALL REGION
IMMEDIATE START AVAILABLE
Job Title: Operations Manager
Location: Leicester (covering Daventry and Hucknall)
Salary: £40,000 - £50,000 + £4,200 Annual Car Allowance
Job Type: Full-Time, Permanent
About the Company
I am pleased to be working with a long-established, family-run maintenance and refurbishment contractor with a strong regional reputation. The company delivers a wide range of commercial and domestic property solutions across the Social Housing, Hospitality, and Education sectors.
They hold multiple long-term repair and maintenance frameworks and refurbishment contracts with public and private sector clients across the Midlands.
Role Overview
My client is seeking a driven and experienced Operations Manager to oversee a high-value regional maintenance contract operating from their Daventry office. The contract, valued in excess of £3 million annually, has been held by the business for over 10 years and remains a cornerstone of their operations.
This is a fantastic opportunity for a Contracts Manager, Projects Manager, or experienced Senior Site Manager looking to progress into an operations leadership role. The successful candidate will act as the main client liaison and lead day-to-day delivery across responsive repairs, void works, and kitchen & bathroom replacement programmes.
This is a people-focused, client-facing role offering genuine career development within a thriving, supportive business.
Key Responsibilities
Operational Leadership
* Manage the delivery of all works from the Daventry office (3 days/week) with regular interface at the Hucknall head office (2 days/week).
* Lead a team of 15 directly employed trade operatives and two site-based Supervisors (Voids & Kitchens/Bathrooms) and a site-based manager.
* Maintain full responsibility for workforce planning, team performance, and health & safety compliance.
Client & Contract Management
* Act as the face of the company on this flagship contract, managing key relationships with housing stakeholders.
* Attend regular client meetings, manage contract performance, and resolve any escalations promptly.
* Monitor and report on KPIs, ensuring high levels of service delivery and compliance.
Compliance & Systems
* Ensure all works meet relevant statutory, regulatory, and health & safety obligations.
* Use Microsoft Office and internal systems to monitor workflows, record progress, and manage cost control.
Team & Culture
* Provide coaching and leadership to Supervisors and Operatives.
* Drive a culture of quality, accountability, and continuous improvement.
Requirements
* Enhanced DBS check (must be clean or clearable) due to the nature of work in occupied homes and sensitive environments.
* Strong operational management experience within Social Housing, Maintenance, or Facilities Services.
* Proven ability to manage multi-trade teams across responsive and planned maintenance workstreams.
* Excellent interpersonal and client-handling skills.
* Strong IT literacy, especially Microsoft Office.
* Knowledge of KPIs and contract reporting within a housing or compliance-led environment.
* Based in or around Leicester (to enable travel between Daventry and Hucknall).
* Full UK Driving Licence (business mileage reimbursed).
Package
* Basic Salary: £40,000 - £50,000 (DOE)
* Annual Car Allowance: £4,200
* Business mileage reimbursed
* 28 days holiday (including bank holidays)
* Company pension scheme
* Career progression and long-term stability
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