Senior Customer Care Administrator Job Type: Full Time, Permanent Location: Woolpit, Bury St Edmunds Working Hours: 37 Hours Per Week, Monday – Friday Salary: £27,000 - £30,000 (DOE) Benefits: A friendly working environment Sage benefits Private health cover after successful probationary period Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and sliding wardrobes. Key Responsibilities – Senior Customer Care Administrator: Assisting with booking appointments with customers in occupied properties Coordinating with Service Engineers to attend appointments Raising delivery notes and invoices Updating information on internal systems and feeding back to principal contractors Managing incoming calls and email enquiries in a professional and friendly manner Transferring information from the SAPs system and updating jobs on internal and contractor platforms Managing your own workload while supporting the wider customer care team Person Specification – Senior Customer Care Administrator: Previous experience in a customer care or administrative role is desirable Highly organised with excellent attention to detail Personable and adaptable with a proactive approach Strong communication skills, both written and verbal Able to work independently and collaboratively within a team Good ti...