IT Helpdesk Technician
About the role
The Corporate IT Support team exist to provide the first point of contact for all internal customer IT support
queries for Idox plc. We are looking for a talented, hands-on IT specialist to join our team, with a view to building
a career in IT Support. You will need an aptitude for problem solving, be able to quickly get to the root of a
problem, and either resolve it or escalate to a specialist.
The role involves keeping a record of all incoming support requests, ensuring all key information is logged
accurately before assigning a request. You will be expected to progress queries and keep the customer informed
until each request has been satisfactorily resolved. Maintain the IT equipment inventory, equipment stock levels
and organise delivery of equipment to Idox staff when required. We would like the post-holder to arrive with an
innate ability to provide hands-on support, and ideally have experience of a busy customer help-desk
environment. Youll develop your own unique responsibilities but be expected to assist and learn from the other
members of the Corporate IT Support team with problem resolution.