Job Description
Germaine de Capuccini is loved in over 85 countries for its luxurious treatment journeys and powerful products. We are experts in combining cutting-edge skincare with luxury rituals.
We are looking for a Skin Care Ambassador ideally situated in the Berkshire region. You must be able to commute to Wokingham. This role is part-time with mixed shifts between 9am and 8pm, including 2 weekends in every 4.
Key Responsibilities:
* Develop and deliver a thorough understanding of the Germaine de Capuccini brand and its rituals.
* Delivery of daily skincare workshops and treatments, with a high-quality service and product knowledge.
* Build relationships with customers and team members.
* Achieve monthly retail targets, lead by example, and regularly run incentives.
* Promote a culture of high standards of cleanliness within the department.
* Ensure stock and brand visual merchandise are well presented at all times.
* Stock monitoring, rotation and ordering to achieve sell-out and targets.
* Commit to ensuring treatments are delivered to the highest possible standards.
* Act as an ambassador of a global brand.
* Administrative duties will include maintaining a daily calendar, and monitoring and reporting.
* Proficient use of Microsoft Office and other administrative tools.
* Assist with customer transactions.
* Maintain a high standard of hygiene within the treatment environment.
* Be flexible and prepared to support business needs when required.
* Support at customer and industry events when applicable.
Experience and Qualifications Required:
* A minimum of 1 - 2 years of experience within the Beauty/Spa/Retail industry as a therapist.
* Experience working in a fast-paced environment, delivering excellent customer service and skincare knowledge.
* Trained face and body therapist up to NVQ Level 3 / City & Guilds or equivalent.
* Advanced electrical treatment training is preferred but not essential.
* NVQ / City and Guilds Level 2 with 2 years of experience will also be considered.
* Strong retail experience.
* Confident with IT, including PowerPoint, Outlook, and Excel.
Qualities
* Loves a challenge and is passionate about skincare.
* Exceptional communication and presentation skills.
* Ability to engage with the end consumer.
* Self-motivated and able to work independently, while enjoying being part of a team.
* Adaptable to changing workloads due to the fast-moving pace of the industry and brand.
Industry: Personal Care Product Manufacturing