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We are recruiting two Regional Operations Directors as part of a significant transformation within Places Leisure, introducing a critical leadership layer between our National Operations Director and our Area Manager population. These are high-impact, senior leadership roles responsible for leading large, complex, multi-site operations across either our North & Central or South regions.
You will be accountable for delivering strong commercial and operational performance across a significant portfolio of leisure contracts, with responsibility for driving measurable growth in revenue, membership and customer engagement across a multi‑million-pound operation.
You set and deliver the operating strategy for leisure contracts, driving performance against agreed KPIs, profit targets and long‑term business plans. You will lead large-scale cultural and operational change, creating a more consistent and high-performing operating model across geographically dispersed teams.
You lead commercial growth by using data and insight to increase footfall, membership and revenue across multiple sites, while ensuring strong operational standards, brand consistency and compliance. You own the customer and client experience, building senior relationships, managing risk and supporting contract renewals.
You develop and lead Area Managers, create a high‑performance culture, manage financial performance, champion digital and transformation initiatives, and drive continuous improvement across operations in partnership with wider support teams.
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Essential Criteria
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You have extensive experience leading large teams in fast‑paced frontline environments such as leisure, hospitality or retail, with responsibility at a similar operational scale. You bring strong commercial and financial capability, including accountability for large budgets and profit and loss performance, and you use data and digital tools to make informed decisions and present clear insights to senior leaders.
You are likely to be currently operating at a Regional or Director-level role, and will bring experience of leading large, geographically dispersed teams through transformation and change.
You communicate confidently and credibly at all levels, lead through change with resilience, and adapt your leadership style to motivate and inspire teams across a geographically dispersed operation while building strong internal and external partnerships.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
more.