Who we are
Every life is unique and so are you!
At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.
As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.
About the role
Primary Tasks
1. Create suitable service orders within SAP for all receipts into the workshop
2. Physical processing of customer equipment.
3. Generation of customer service order acknowledgments
4. Preparation and supply of customer quotation
5. Creation of customer invoice
6. Creation of dispatch documentation
7. Creation of 3rd party repair requisitions
8. Ensure accuracy of repair documentation
9. Chasing of outstanding customer orders within specified targets
10. Monitor and maintain customer details
11. Ensure departmental targets are achieved
12. Provide first line technical advice for customers regarding repairs
13. Customer communication on all repair queries regarding receipt/despatch, delays, quotations, invoicing in a timely and effective manner
14. Arrange courier shipments when required
15. Direct contact with 3rd party suppliers is required
Additional Tasks
16. Undertake personal development and training as required
17. Assist with projects as directed
18. Provide administrative support to Repair Centres when requested
Shared responsibilities
All employees have a responsibility:
19. to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
20. to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
21. to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results
Reporting Relationships
Manager
22. Lead Administrator
Size of team/environment
23. The service administration team made up of seven people and sits within the wider Service & Repairs team consisting of 24 people.
Role Requirements
Education/Qualifications
24. GCSEs at grade C or above (or equivalent) in English Language & Mathematics is desirable or proven work experience
Related Experience
Desirable experience:
25. Proven administration and coordination skills
26. Experience in a range of customer administration activities
27. Working knowledge of SAP
28. Customer service experience (communication face to face, telephone and email)
Skills, Special Competencies
29. Strong IT skills (Outlook, Microsoft Excel and Word),
30. Ability to prioritise workload to ensure customer expectations are achieved
31. Data input accuracy is essential
Dräger‘s Benefits
32. 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
33. Flexi scheme
34. Discounted critical illness cover, dental cover and partner life assurance
35. Healthcare cash plan
36. Subsidised canteen
37. Discounted shopping & leisure vouchers
38. Salary sacrifice car scheme
39. Cycle to Work
40. Gym membership discounts – up to 25%
41. Charity Giving scheme
Dräger‘s dedication
At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.
We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All are welcome to apply!.
From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over years of experience, passion and the bold ideas of more than 16, employees, we are committed to turning technology into ›technology for life‹.