Job Description
* Project management of customer orders (Broadband/Leased Line/Hosted), including providing detailed updates to customers via telephone and email.
* Ensuring all orders are kept fully updated with accurate notes on our CRM system.
* Accurate and timely processing of customer orders in line with our own SLAs and customer requirements.
* Efficiently monitor and self-manage work flows internally and with third parties.
* Liaise with carriers, networks and suppliers to ensure any delays or issues are quickly identified and resolve.
* Build and maintain strong relationships with internal and external stakeholders to support team objective and act as main point of liaison of our non-mobile orders
* Identify opportunities for process improvement, automation, and operational efficiency.
* Work with stakeholders to create, update and oversee processes and workflows for existing provisioning processes and implement timely updates as changes occur.
* Maintain key information and data points for order tracking and updates
* Work towards established department KPIs.
Qualifications
* Good organisation and ability to multitask.
* A good team player & can-do attitude.
* Strong attention to detail and consistent accuracy.
* Good knowledge of Microsoft Office Products.
* An ability to demonstrate initiative in problem solving
* Previous Telecoms experience is preferred, however full training will be provided
Additional Information
* A friendly culture that mirrors our proposition to our customers.
* A fast-growing organisation that defines itself as being agile and innovative.
* A drive for continuous improvement, which you will be empowered to get behind from day one.
* A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
#LI-SC1
Diversity, Equality & Inclusion at Radius
Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.
We also offer:
* Global Female Health Policy & Female Health Champions
* Pregnancy Loss and Fertility Treatment Policies
* Endometriosis Friendly Employer (UK)
* Women-focused gym & female health events
* Mental Health First Aiders
* Disability Confident Committed Employer (Level 1)
* Race at Work Charter signatory
* Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025
* Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
* Give as you earn scheme (payroll giving) and match funding
Next Steps
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.