Job Description Project management of customer orders (Broadband/Leased Line/Hosted), including providing detailed updates to customers via telephone and email. Ensuring all orders are kept fully updated with accurate notes on our CRM system. Accurate and timely processing of customer orders in line with our own SLAs and customer requirements. Efficiently monitor and self-manage work flows internally and with third parties. Liaise with carriers, networks and suppliers to ensure any delays or issues are quickly identified and resolve. Build and maintain strong relationships with internal and external stakeholders to support team objective and act as main point of liaison of our non-mobile orders Identify opportunities for process improvement, automation, and operational efficiency. Work with stakeholders to create, update and oversee processes and workflows for existing provisioning processes and implement timely updates as changes occur. Maintain key information and data points for order tracking and updates Work towards established department KPIs.