General Manager at Farm Girl Are you an experienced and enthusiastic Assistant Manager or ready to become one, with a passion for hospitality and a focus on wellness? Farm Girl, a leading café in the wellness industry, is looking for a strong, hand-on leader to take ownership of our South Kensington site. We pride ourselves on the quality of our food, drinks, and exceptional customer service and we're seeking a highly competent individual who can protect, nurture, and elevate the positive culture within our team. The site is performing well and has built a strong rhythm. We are looking for a General Manager who can continue to lead from the floor, build trust with the team, and drive excellence through respect, structure, and positivity. If you have a natural ability to motivate people, a solutions-focused mindset, and thrive in a fast-paced environment, this could be your ideal next step. Role Responsibilities As our General Manager, you will take full ownership of the cafe’s performance, culture, and operational excellence. Your responsibilities will include: Leading by Example : Maintain an enthusiastic, engaged, and passionate approach to food and excellent service. Lead from the floor with a hands-on approach, setting the tone for professionalism, quality, efficiency, and positivity at all times. Floor & Service Leadership: Oversee the day-t0-day running of the cafe and effectively manage the front-of-house operations. Ensure service standards remain consistently high, delivering an outstanding customer experience. Customer Service Excellence: Drive and maintain exceptional customer service standards. Build strong rapport with regular customers and ensure all guest interactions reflect warmth. Staff Training & Development: Train and develop all staff tothe highest standards, with a particular focus on: Exceptional Customer Service Standards Comprehensive menu knowledge Full understanding of allergens Adherence to Health & Safety regulations Team Leadership & Communication: Emphasise the importance of teamwork across Front of House and Kitchen. Encourage initiative, accountability, and collaboration. Lead regular team meetings and ensure clear daily communication through prep lists and handovers. Sales & Financial Performance: Drive the team to increase upselling and maximize revenue. Maintain strong GP margins through effective stock control and cost awareness. Stock Management & Supplier Relations: Conduct monthly stocktakes. Ensure efficient ordering and clear communication with suppliers and the kitchen team to maintain sufficient daily stock levels. Cleanliness & Compliance: Ensure the café consistently maintains the highest levels of cleanliness, organisation and hygiene. Oversee daily opening and closing checklists. Monitor and manage pest control checks with agreed suppliers. Online Platforms & Delivery: Manage Deliveroo activity, ensuring item availability is updated and performance is monitored consistently. Administration & Organisation : Create and organise FOH rotas Organise regular team meetings Manage ordering and menu updates Approve timesheets Oversee recruitment, including interviews and trial shifts Liaise with HR regarding hiring decisions Role Requirements To be successful in this role, you will need: Proven experience in a similar General Manager role within hospitality. Exceptional customer service and interpersonal skills. A hands-on leadership style with the ability to build trust and rapport with employees, management, and customers. A positive, resilient, and solutions-focused mindset. Strong organisational and financial management skills. Experience working in a high-volume environment. Great spoken and written English communication skills. What’s in it for you? At Farm Girl, we value our leaders and offer: NO double or evening shifts. Staff Discount: 50% discount at all Farm Girl cafés. Annual Leave: 20 holidays 8 bank holidays (pro rata). The opportunity to lead a strong, like-minded team who share a passion for healthy, wholesome, and nourishing food. On-Shift Perks: Meal and hot drinks provided on shift. The chance to manage a highly regarded, trendy, and modern restaurant in South Kensington. Ready to lead with positivity, integrity and excellence? Apply today and become a key driver in maintaining and elevating the culture and standards at Farm Girl South Kensington.