Job Description
Exceptional Hospitality Starts with You. Hilton Leeds City is a sophisticated city‑center hotel located moments from Leeds Train Station and short walk to the financial district, premium shopping, and the Granary Wharf waterfront. The hotel offers stylish guest rooms, refined public spaces, an elegant restaurant serving contemporary British and international cuisine, and a chic bar for business meetings or unwinding after a day in the city.
Benefits
* Annual salary starting at £48,000 plus bonus
* Travel perks: 110 discounted nights, rates as low as $40 USD/night via Go Hilton travel program
* Employee stock purchase program (ESPP) – 15% discount on Hilton shares
* Paid parental leave for eligible team members, including partners and adoptive parents
* Personalized caregiving concierge services
* Crisis concierge support
* Mental health resources: free counselling and support via Employee Assistance Program
* Holiday entitlement: 28 days including bank holidays, increasing to up to 33 days over time
* Smart uniform provided
* Free and healthy meals when on duty
* Benefits availability may vary by location and are subject to terms and conditions of each specific program.
Responsibilities
* Activate the hotel’s overall sales strategy
* Manage relationships between on‑property sales and above‑property sales teams, including Hilton Worldwide Sales support
* Manage all market segments through B2B relationships and execute the sales plan for all customer‑facing activities
* Position the hotel with key company and agency partners across all segments
* Identify opportunities in Meetings, Conference & Events to maximise return, focusing on multi‑year deal and repeat event opportunities
* Grow the existing client base and drive conversion of direct enquiries, while identifying new business opportunities
* Coordinate prospecting and team engagement during Global Weeks of Sales & Engagement and other sales initiatives
* Audit business mix to ensure the right segments for outstanding results and offer cross‑sell opportunities to new and existing customers
* Attend and participate in sales initiatives, customer appointments and tradeshows as required
* Compile and deliver the hotel sales plan and all related activity to achieve sales‑influenced segments
* Track production of targeted accounts and new opportunities through measurement systems and Delphi
* Manage key retention and acquisition of accounts and ensure short‑term and long‑term sales plans are effective
* Support hotel teams to convert key opportunities and drive performance against personal and team goals
* Maintain effective processes for recruitment, induction, training and development of all sales people and create succession plans
* Coach, mentor and conduct regular performance reviews, celebrating success and refocusing effort where targets are missed
* Ensure the team receives clear goals and appropriate objectives/targets, including expectations around customer‑facing activities and conduct
* Provide and promote training in line with global Hilton sales training programs
* Ensure sales incentive plan is embedded and relevant across the organisation
* Deliver performance feedback to subordinates and provide development and mentoring opportunities
* Support measurement against key targets such as Sales Incentive Plan, hotel performance to budget, sales‑influenced segments and MICE targets
Specific Job Knowledge, Skills and Abilities
* Excellent communication skills – presentations, written and public speaking
* Ability to direct collaboration across cross‑functional teams, including external resources
* Analytical capability to interpret departmental financial data for strategic decisions
* Highest standards of ethical behaviour and discretion with sensitive information
* Initiative to identify, prioritise and implement actions to achieve functional goals
* Deep understanding of client business and category, including business plans, competitive environment and distribution channels / product financials
* Comprehensive knowledge of the local and UK market and industry for budget recommendations
* Ability to recommend segmentation, targeted proposals, assess marketing implications and manage profitability across all segments
* Team playing mindset with leadership to resolve conflicts and drive collaboration
* Budget development and management skills
* Independent work capability and ability to manage others’ work
* Strong problem‑solving skills and ability to prevent potential issues
* Capacity to provide development and mentoring, deliver performance feedback and improve overall team performance
* University degree at bachelor level or equivalent; significant work experience in similar roles with people‑management experience
* Experience working in multi‑cultural or international settings
* Fluency in spoken and written English
Preferred
* Significant hospitality industry experience in a sales role
Qualifications and Core Values
At Hilton, our core values guide the qualities we look for in every team member: passion, integrity, leadership, teamwork, ownership and a focus on urgency and discipline. We are a global leader in hospitality, committed to delivering exceptional experiences and building an exceptional workplace.
#J-18808-Ljbffr