Your new role
National Highways has an exciting opportunity for a Stakeholder Manager to join our Major Projects (MP) directorate, as part of the MP Customer Service and Stakeholder Division. This role will be based in the North West at either our Manchester or Warrington office, with a hybrid mix of home and office working, with potential regular travel to other sites.
The main focus of this role is to support innovative and effective engagement to promote awareness of our Major Projects and initiatives and to build and maintain reciprocal partnerships for those that use or are affected by our road networks. Working collaboratively with our whole supply chain, you will develop best practice in communications and engagement appropriate to the relevant work programme and help embed across the team and wider organisation.
What you’ll be leading on
1. Provide proactive advice and support to internal project teams to drive innovative and effective engagement.
2. Drive the development of engagement plans, public information events and public consultations
3. Assist with developing and maintaining reciprocal relationships with internal and strategic stakeholders.
4. Ensure delivery of a standardised, consistent, effective and efficient stakeholder engagement, management, plans and activities.
5. Provide advice, guidance and training on CRM system to ensure stakeholder information is accurately captured.
6. Advocate and support the effective delivery of agreed objectives and continuous improvement of engagement activity.
To be successful you’ll need
7. Experience of stakeholder engagement on a wide range of high complexity, high value and high-profile projects/issues.
8. Experience of translating stakeholder engagement into meaningful plans and actions.
9. Experience or knowledge of consulting with stakeholders and customers.
10. Evidence of effective stakeholder relationship management skills.
11. Experience in and efficiency with using a CRM system.
12. Confident in communicating with and influencing internal and external stakeholders at all levels from Director level to members of the public.
A bit about us
Major Projects is responsible for the delivery of nearly 70 projects with a total value more than £14 billion, and some of the most exciting and challenging projects in the country. National Highway’s goal is to change the industry: to make roads and their construction and maintenance safer; to be more responsive to the needs of our customers, particularly about biodiversity and carbon; and to exploit the digital agenda and drive the productivity agenda to improve delivery.
The role of Major Projects Customer Service and Stakeholder division isconnecting our people with our customers, to improve the design and delivery of our major projects for the benefit of our customers and communities