Scottish Welfare Fund Adviser - STR07782
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We are currently looking for someone to join our Scottish Welfare Fund team to help deliver vital financial assistance to those most in need.
About the Role
As a Scottish Welfare Fund Processor, you will be responsible for assessing and processing applications for Crisis Grants and Community Care Grants, ensuring that all decisions are made fairly, consistently, and in line with regulation and national guidance.
You will work as part of a small team and deal sensitively with vulnerable individuals, often in challenging circumstances.
Key Responsibilities:
* Process applications efficiently using relevant systems and databases
* Make timely and accurate decisions in accordance with Scottish Welfare Fund guidance
* Communicate outcomes clearly and empathetically to applicants
* Liaise with partner organisations and internal teams as required
* Maintain accurate records and ensure data protection compliance
* Contribute to service improvements and ensure high levels of customer service
About You:
* Strong administrative skills and attention to detail
* Excellent written and verbal communication skills
* Ability to apply policy and guidelines consistently
* Experience working with vulnerable individuals (desirable)
* Able to manage a high-volume workload under pressure
* Understanding of welfare benefits (desirable)
The Benefits
* 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)
* Flexible working including hybrid office/work from home arrangements. We encourage flexible working to help balance your career and personal life.
* Biennial incremental progression until top of your payscale is reached
* Membership of the Local Government Pension Scheme. For details, visit https://www.scotlgpsmember.org/about-the-lgps/
* Up to 6 months full sick pay and 6 months half pay depending on length of service
* Carers Leave
* Up to 4 weeks paid Paternity Leave
* Access to Health & Wellbeing support
* Ongoing opportunities for Learning & Development
* Cycle to Work Scheme
* Lift share Scheme
* Car Lease Scheme
* Technology Benefit Scheme
Requirements
The successful candidate will be required to complete a Level 1 Disclosure Scotland check. If your application is progressed after the interview, you will be invited to complete the form and have your details verified.
We encourage applications from candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief, or race.
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