IT Support
Join a leading independent technology and services provider as a Technician 2!
Job Overview:To act as an on-site and virtual guide during the transition from Zoom to Microsoft Teams, helping colleagues understand new features, adopt best practices, and feel confident using Teams for collaboration and meetings
Rate£19.34/Hr through UMB£14.90/Hr through basic PAYE£16.92/Hr through Premium PAYE
LocationAccelerator Birmingham: 2 St Philips Place, Birmingham B32RB
ContractUntil 23rd May
Timings: Monday - Friday working hours 09:00 - 05:30
Job Description- Be proactive with a visible and approachable presence to answer how to questions (not technical troubleshooting)
- Deliver demos via Microsoft Teams both in person and for remote colleagues using pre-defined scripts and presentation decks
- Explain differences between Zoom and Teams (meeting setup, chat, collaboration tools)
- Share tips and best practices for effective use of Teams
- Encourage engagement and confidence in using Teams for daily work
- Record all assistance provided to colleagues
Skills & Experience- Strong knowledge of Microsoft Teams features and functionality
- Ability to communicate clearly and educate users in a friendly, non-technical way
- Familiarity with Zoom to explain migration differences
- Comfortable presenting and engaging with both in-person and remote audiences via Teams
- Excellent interpersonal and facilitation skills
Qualities- Supportive, patient, and approachable
- Positive attitude toward change and adoption
- Collaborative and proactive in engaging colleagues
Additional InformationInterview Process: Once the profile gets shortlisted, then interview will be conducted
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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