Description
We're looking for a dedicated and dynamic General Manager to oversee operations and create a welcoming, service-driven community for residents, visitors, and staff.
As General Manager, you will take full responsibility for the day-to-day management of the building, ensuring everything runs smoothly, from customer service and compliance, to maintenance and community engagement. Your role will be key in delivering outstanding experiences for residents while maintaining high operational standards.
Key Responsibilities:
Operational Leadership
* Lead and inspire the on-site team, from recruitment to ongoing development.
* Continuously review and refine operational processes for efficiency and effectiveness.
* Collaborate on branding, marketing, and leasing efforts to drive occupancy and growth.
Customer Experience & Community Engagement
* Provide top-tier customer service, making sure residents feel valued and heard.
* Shape and execute initiatives that foster a vibrant, engaged resident community.
* Manage all resident communications, ensuring timely resolution of service requests.
* Act as the primary point of contact for escalated issues, maintaining a positive atmosphere.
Building Management, H&S, Fire Safety & Security
* Ensure compliance with health & safety, fire safety, and environmental regulations.
* Mitigate risks to ensure the safety and well-being of residents and staff.
* Oversee contractor activities, ensuring adherence to safety protocols and high-quality work.
* Serve as Fire Warden (training provided) and uphold fire safety responsibilities.
* Implement energy-saving strategies and manage utility readings for ESG reporting.
* Monitor building security and lead emergency procedures when necessary.
Financial & Commercial Performance
* Support lettings strategy and occupancy performance.
* Track and control budgets, ensuring compliance with financial and procurement processes.
* Contribute to monthly management reports and key performance indicators (KPIs).
* Conduct regular inspections to maintain high standards across the building.
* Lead the annual service charge budgeting process and oversee invoicing.
Experience & Skills Required:
* Proven experience as a General Manager or a similar role within residential or BTR, PBSA, residential or hospitality environments.
* Excellent knowledge of complex mechanical, plant and electrical systems in a building environment
* Strong leadership skills with experience managing both in-house teams and contractors.
* Solid understanding of residential leases, landlord-tenant relationships, and operational processes.
* Expertise in health & safety compliance, including environmental regulations.
* Excellent written and verbal communication skills.
* Proficient in IT, including MS Office and property management software.
* Professional qualifications such as IRPM or ARLA are highly desirable.
This is a fantastic opportunity for a proactive and dedicated individual to create a dynamic and positive living environment, all while working in a supportive and collaborative team.
If you're passionate about delivering exceptional service and making a real impact on the lives of residents, we want to hear from you.