RARE OPPORTUNITY - QUALITY COACH (REMOTE)
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Be at the heart of training and development for a fast-growing broadband business. Empower teams. Shape success. Drive quality.
Salary: £27,000 + car allowance + performance bonuses (OTE £39,000)
Are you a natural coach who loves helping others perform at their best? Do you thrive on developing people, improving processes, and making a real impact on performance and culture?
This is a rare opportunity to join one of the UKs fastest-growing broadband providers as a Business Coach, supporting and mentoring their Customer Service, Field Sales, and Field Engineering teams. Youll play a critical role in maintaining and raising quality standards across the business ensuring consistency, customer satisfaction, and operational excellence as the company continues its rapid expansion.
Whats in it for you:
£27,000 base salary + car allowance + performance bonuses
A pivotal role within one of the UKs most exciting broadband success stories
Remote-based position with regular travel to support teams in the field
Freedom to manage your own schedule with flexible working hours
Career development opportunities in coaching, training, and leadership
Exciting rewards for success from big-money incentives to luxury trips and team events
A people-first culture that values collaboration, accountability, and continuous improvement
What Youll Be Doing:
Coach and mentor customer service, sales, and engineering teams to improve performance and uphold quality standards
Deliver engaging 1:1 and group coaching sessions, both virtually and in person
Monitor activity, assess performance, and identify areas for growth and development
Design and deliver targeted training to enhance skills, service quality, and team capability
Analyse data and feedback to identify trends, gaps, and opportunities for continuous improvement
Champion quality excellence across all departments, helping to maintain high standards as the business grows
Promote a culture of accountability, teamwork, and continuous learning
Who Were Looking For:
Proven experience in coaching, mentoring, or training ideally within sales, customer service, or field operations
A confident communicator who inspires trust, motivation, and high performance
Analytical and process-minded with a focus on quality, consistency, and results
Adaptable, proactive, and able to thrive in a fast-paced, evolving environment
A genuine team player who leads by example and champions best practice
Full UK driving licence and own vehicle required (travel costs compensated)
This isnt just another coaching role its your chance to play a vital part in maintaining and enhancing the quality that defines this fast-growing brand. If youre passionate about developing people, driving performance, and shaping a culture of excellence apply now and help set the standard for broadband service in the UK!
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Remote working/work at home options are available for this role.