Customer Service Advisor - Remote role Pertemps are recruiting for multiple, Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided. Responsibilities as a Customer Service Advisor: - Providing frontline telephone and email support to ensure a smooth journey and high-quality care. - Booking appointments for customers as required. - Dealing with enquiries, answering queries, calls and escalating to relevant departments. - Deal with a high volume of calls and emails each day. - Appropriately and sensitively deal with professionals, customers and clients. - Always adhere to strict policies regarding confidentiality and compliance. - Identify and escalate any issues to a relevant supervisor. - Ensuring all information is recorded accurately on your system. Requirements: - A minimum of 2 years relevant customer service and support experience. - Experience of using databases and a proficient IT user. - Outstanding verbal and written communication skills. - Experience working in a fast paced, customer handling environment. - Clear understanding of confidentiality and handling sensitive information. - Self-sufficient and a problem solver. - Happy to undertake a DBS check. The Role: - Fully remote, home based (all IT equipment will be provided). - Monday - Friday, 9am - 5pm with 1 hour for lunch. - Salary of £24,000 - £28,000 depending on experience. If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV or get in contact with Jemma at the Pertemps Basingstoke Branch