Overview
The Opportunity
We are seeking a highly experienced and truly exceptional Front of House Manager to join the team for the opening of our first city centre property in the heart of Edinburgh.
A traditional townhouse nestled in the heart of Edinburgh's New Town, The Edinburgh 16~20 has been lovingly restored to offer a curated experience for discerning travellers seeking refined comfort, bespoke service, and a true sense of place. Inviting guests to indulge in a sanctuary of timeless sophistication, with beautifully appointed rooms and intimate gathering spaces that echo the charm and grace of the city itself.
This is a senior, hands-on leadership role, working closely alongside the General Manager as their trusted number two, with real influence over standards, culture, and the guest journey.
What We Offer
* A salary between £33,000 and £35,000 pending experience
* An annual performance bonus, based on KPI's
* Equal share of service charge & tips
* Company pension
* Friends & family hotel discounts across the group
* Employee food & beverage discounts across the group
* Meals on shift
* Gym membership
* Bike to Work scheme
* Employee Assistance Programme
* Refer-a-friend bonus
What You'll Be Responsible For
* Recruiting, onboarding and training the Front of House team ahead of opening
* Helping create and embed service standards and SOPs
* Owning the end-to-end guest journey, including service recovery and VIP guests
* Acting as senior duty manager, handling escalations and operational decisions
* Working closely with Housekeeping to ensure room readiness and presentation standards
* Leading reception operations, reservations accuracy and PMS reporting
* Building a positive, high-performing team culture
* Ensuring compliance with health & safety, fire safety and data protection
About You
* Experience in a luxury or boutique hotel environment
* Strong Front of House, Guest Relations or Rooms leadership background
* Calm, confident and visible leadership style
* Comfortable making decisions and supporting a General Manager
* Passionate about genuine, thoughtful hospitality
* Pre-opening experience welcome, but not essential
Ready to help shape one of Edinburgh's most exciting new boutique hotels?
We'd love to hear from you.
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