Job Description
Collections Operations Manager - Exeter, UK \n Ready to lead a team that drives performance and shapes the future of collections? As a Collections Operations Manager, you’ll play a pivotal role in helping us achieve our customer and business ambitions, supporting our journey towards An Electric Britain. You’ll lead four teams of debt professionals, driving high performance and delivering industry-leading debt prevention, collection and credit management outcomes.
\n This role is based at our #Exeter office at Gadeon House, with weekly office attendance required. From fostering a culture of data-driven decision-making to building strong stakeholder relationships, you’ll have the opportunity to shape processes, influence outcomes and make a real difference. \n We’re looking for a Collections Operations Manager who thrives on collaboration and leadership.
Proven experience leading teams of around 40 FTE, including coaching, performance improvement and ability to motivate, engage and promote wellbeing \n Strong stakeholder management skills, with experience working across functions such as Finance, Credit Risk and Customer Service \n Commercial awareness and ability to make decisions that balance customer outcomes with business goals \n Leading four collections teams to deliver cash targets of around £8bn annually \n Fostering a culture of high performance, customer-centricity and con...